WHAT DOES ONLINE ONLY MEAN?
Products marked as Online Only are sold exclusively through the ZONE website and are not part of our regular retail range.
The category may include unique colorways, special editions, training products and product packs.
CAN I BUY ONLINE ONLY PRODUCTS IN STORES?
No. Products in the Online Only category are only available through our website and are not normally sold by our retailers.
WHY ARE SOME PRODUCTS ONLY SOLD ONLINE?
Online Only allows us to offer a broader and more flexible range than what is normally available in physical stores.
The category may include special editions, unique colorways, training products and exclusive product packs.
FREQUENTLY ASKED QUESTIONS WHEN YOUR ARE SHOPPING FROM ZONE:
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Standard orders are shipped on the same day when placed before 1:00 p.m. We guarantee delivery within 2–4 business days for all orders within Sweden.
If you have selected home delivery, we will process your order just as quickly, and the shipment may often arrive at your door slightly sooner.
If longer processing times apply, we will always provide information about this on our website. This may occur around Christmas or during sale periods.
We do not dispatch orders on weekends. This means that an order placed on Friday afternoon will not be shipped until Monday.
For international orders, delivery usually takes 2–4 business days. However, delivery to some European countries located farther from Sweden may take up to six days.
WHAT ARE YOUR SHIPPING COSTS?
Standard shipping is free when you spend more than 1,000 SEK / 1,000 DKK / €130 / 2,999 CZK.
If you select home delivery, an additional fee of 19 SEK / 19 DKK / €2 / 42 CZK will apply, as this is a more expensive delivery service.
For orders below 1,000 SEK standard shipping within Sweden costs SEK 59, while home delivery costs SEK 79.
You can click the button to find all available shipping options for other countries.
CAN I TRACK MY ORDER?
You can find information about your order in the order confirmation sent to the email address you provided when placing your order. The email also allows you to track your order and follow its progress before delivery.
The email contains an order number, which you will need if anything has gone wrong with your order.
CAN I RETURN AN ITEM?
Of course, you can return an item. We apply Swedish consumer protection legislation, which gives you the right to return an item within 30 days.
Please note that customers are required to pay a return fee, which is part of our standard return procedure. The product must be returned in its original condition, as received, and must be unused.
Always use the original box when returning an item.
HOW CAN I CONTACT YOU?
For specific questions about an order or assistance with placing an order, the easiest way to contact us is by emailing [email protected].
We handle inquiries in the order in which they are received and respond on business days between 8:00 a.m. and 5:00 p.m.