FREQUENTLY ASKED QUESTIONS FROM FLOORBALL GOALKEEPERS:

WHAT SERIES SHOULD I CHOOSE?

INTRO – for children & beginners

· Perfect if you are new in the goal.

· Good padding without feeling bulky, fewer protective products needed.

· Available in both junior and adult sizes.

· Affordable.

BUY ZONE INTRO

UPGRADE SUPER WIDE – for active goalkeepers

· Solid protection without restricting movement.

· For those who play in clubs or at higher youth level.

· Good balance between price, quality and comfort.

· Suitable for both intermediate and elite players.

BUY ZONE UPGRADE SUPERWIDE

PRO 3 – for elite and professionals

· Light, durable and extremely mobile.

· Tailored for maximum performance level.

· Strategically placed ventilation zones.

· Large coverage & designed to work together with UNIHOC’s protective products.

BUY ZONE PRO 3

UPGRADE PRO 4 SUPERWIDE – top model for professionals

· Our most elaborate goalkeeper collection.

· One of our absolute best and most advanced sets.

· Made with advanced technical textiles & partner brands with YKK, Cordura and CoolMax.

· Used by national team goalkeepers and at pro level.

BUY ZONE PRO 4

HOW SHOULD MY GOALIE WEAR SIT?

Jerseys are often oversized, do not choose too large unless you are comfortable with it.

Pants should have room for knee pads, jockstrap & protective shorts underneath.

Almost every series is available in junior and senior sizes. However, our most exclusive top-models are only made in senior sizes.

Tip: Always use protection under clothing for optimal comfort and safety.

WHAT SIZE SHOULD I CHOOSE FOR MY GOALIE WEAR?

Our goalie wear are true-to-size. Meaning, that if you have M in your normal clothes, you can have M in our goalie wear.

Some goalies prefers a more spacious suit for increased protection. But the clothes should still be comfortable and not hinder movement.

CAN I WASH THE GOALIE WEAR?

Yes, but always follow the care instructions for each individual garment.

Wash the clothing at the recommended temperature and allow it to air-dry. Avoid tumble dryers and other strong heat sources, as heat may affect the materials, padding and fit.

Fasten any zippers and velcros before washing to reduce wear on the garments.

WHEN SHOULD I REPLACE MY GOALIE CLOTHING?

There is no fixed time limit for how often goalie clothing needs to be replaced. Its lifespan depends on factors such as how often you play, how the clothing is used and how well it is cared for.

Inspect your equipment regularly. Worn or damaged fabric, open seams and padding that has lost its shape or protective function are signs that it may be time to replace the garment. Goalies who train and play frequently may need to replace parts of their equipment more often.

FREQUENTLY ASKED QUESTIONS WHEN YOUR ARE SHOPPING FROM ZONE:

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Standard orders are shipped on the same day when placed before 1:00 p.m. We guarantee delivery within 2–4 business days for all orders within Sweden.

If you have selected home delivery, we will process your order just as quickly, and the shipment may often arrive at your door slightly sooner.

If longer processing times apply, we will always provide information about this on our website. This may occur around Christmas or during sale periods.

We do not dispatch orders on weekends. This means that an order placed on Friday afternoon will not be shipped until Monday.

For international orders, delivery usually takes 2–4 business days. However, delivery to some European countries located farther from Sweden may take up to six days.

WHAT ARE YOUR SHIPPING COSTS?

Standard shipping is free when you spend more than 1,000 SEK / 1,000 DKK / €130 / 2,999 CZK.

If you select home delivery, an additional fee of 19 SEK / 19 DKK / €2 / 42 CZK will apply, as this is a more expensive delivery service.

For orders below 1,000 SEK standard shipping within Sweden costs SEK 59, while home delivery costs SEK 79.

You can click the button to find all available shipping options for other countries.

SHIPPING INFORMATION

CAN I TRACK MY ORDER?

You can find information about your order in the order confirmation sent to the email address you provided when placing your order. The email also allows you to track your order and follow its progress before delivery.

The email contains an order number, which you will need if anything has gone wrong with your order.

CAN I RETURN AN ITEM?

Of course, you can return an item. We apply Swedish consumer protection legislation, which gives you the right to return an item within 30 days.

Please note that customers are required to pay a return fee, which is part of our standard return procedure. The product must be returned in its original condition, as received, and must be unused.

Always use the original box when returning an item.

HOW CAN I CONTACT YOU?

For specific questions about an order or assistance with placing an order, the easiest way to contact us is by emailing [email protected].

We handle inquiries in the order in which they are received and respond on business days between 8:00 a.m. and 5:00 p.m.

SEND US AN EMAIL!